We assess claims on a case to case basis. Our primary is to get your property repaired. You may be entitled to compensation

• For living in a property with disrepair
• Personal property that has been damaged due to disrepair
• Injury to your health caused by the disrepair.

Making a claim is simple

• Request a call back or call and speak to one of our experts
• We assess your claim and write to your landlord
• We will instruct an expert surveyor to visit your house and calculate the repairs
• Your landlord will be asked to carry out the repairs as calculated by the surveyor

You can contact us by telephone, SMS, WhatsApp or telephone.

Our primary aim is to get your home repaired to a high standard. Your landlord has a legal duty to maintain the rented property and you do not have to live in property in poor condition. We will fight for your right to a home that is fit for human habitation.

We will seek compensation for your loss of enjoyment. The amount of compensation depends on the severity of the disrepair and the length of time. Every case is different, and compensation varies on a case to case basis.

For a claim to succeed you must have advised your Landlord. We can assist in helping you do this free of charge.

No. The repairs are paid for or carried out by your landlord.  All of the repair work will be done FREE of charge.

Your compensation is in addition to the repair charges, meaning you don’t need to put any of your compensation money toward the repairs your home needs.

Yes. You are able to receive compensation as well as FREE repairs. 

Almost all claims qualify for compensation. The amount of  the compensation ranges from £500 to £10,000+. It depends on how severe the issues are in your property and how they have affected your health. 

Yes, you should still make a claim as we can ensure that they commit to repairing the property in an acceptable time frame, as well as being able to secure you compensation.

You do not have to wait around for the council to carry out the repairs for you. If you have reported it and they have not done anything about it, we can help.

Legally, as a Housing Association or Council House tenant your landlord CANNOT EVICT YOU for beginning a claim against them. However, the only exception is if you are in arrears and do not have a payment plan in place. If that is the case, even a payment plan of £1 a month is sufficient protection.

For private renters the law is different and a landlord can serve a Section 21 eviction notice which allows landlords to evict tenants without reasons. There are campaigns to end this and this is something we will assess and advise you on a case by case basis. Even if your landlord does attempt to evict you, we can still assist you with this

No! Your housing disrepair claims are processed on a No Win No Fee basis.

When making a No Win No Fee claim, you don’t need to worry about anything as we will bear all upfront costs, and you will only need to pay a fee if your claim is successful, this means you will never be out of pocket.